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Returns:
Customer satisfaction is our top priority at Vavra's Made in Italy (www.VavraItaly.com). If you are not satisfied with your item(s), we will be happy to offer a full refund* (minus shipping costs), or an exchange (minus shipping costs) for any unworn, unused product purchased. Please inspect your merchandise immediately to determine if your clothing item(s) will fit and if there are any flaws.
Items must be returned within 20 days** of receiving your package. and we must receive the return within 30 days (allowing 10 days for shipping). If your merchandise is not received within this time frame or is not returned in new condition with tags, we reserve the right to refuse the return.
*We reserve the right to not offer a cash refund on ties and accessories that we suspect have been worn for a special event and returned. We cannot accept any returns that may have been special ordered or monogrammed. Due to health restrictions, we cannot accept returns for swimsuits and underwear that have been tried on.
**Christmas merchandise purchased from November 15th to December 25th can be returned up to January 25th.
To qualify for a refund, ALL items must be returned in their original condition, including the original packaging and containers/boxes/hangers, documentation and tags. Do not mark or deface original manufacturer containers/labels in any manner. Do not keep the original hangers or manufacturer’s boxes. Do not use the manufacturer’s box as the mailing box. Do not try on new shoes outside. Do not alter or remove tags.
We will not accept returns if packaging is not in its original condition - we will return such items to you. If you reject the return shipment from us, Vavra’s Made in Italy reserves the right to liquidate the merchandise and withhold credit.
Gift-wrapping is non-refundable.
To expedite your return, we ask the following:
You must fill out the Return Order Form (sent with your order) and include it with your returned item(s). This must be done within 20 days of the delivery date of your order. This means, we must receive your merchandise no later than 30 days from the date you have received your merchandise (allowing 10 days for the return shipment). The RETURN FORM must be included and filled out with your returned merchandise in order to process your exchange or refund. If you have lost the form, you may include a detailed note on why you are returning the merchandise along with your desire for a refund or exchange.
All refunds will be issued in the same manner as paid. There are no exceptions. Gift returns will be credited to the original person who ordered the merchandise and are subject to the same time limit guidelines (except during the Christmas season). Returns should be insured for the full price by a trackable carrier such as UPS, Federal Express or DHL to:
Vavra's Made in Italy - Returns
3812 Civic Center Drive
North Las Vegas, Nevada 89030
We are not responsible for shipping costs and/or lost packages returned to us. We do not accept C.O.D. returned items.
After a return has been received, it will take 10-14 days to process. You may log into your account on the Web site to determine if your return has been received.
Exchanges:
You may exchange your merchandise for something else subject to availability. Please include this information on your return form. Shipping is FREE on all exchanges to the lower 48 United States! Once your return is received, your exchange will be shipped at no additional shipping charge to you through ground shipping only. (You are responsible for the shipping of the return.) All other destinations for exchanges, including Hawaii and Alaska are charged according to UPS shipping rates.)
Rain checks may apply to sale items if the merchandise is out of stock or backordered and is not listed as a limited offer or supply. Recurring merchandise is allowed rain checks. We do not guarantee any timeframe on the rain check merchandise. However, we can provide you with an estimate of the length of time involved in receiving an out of stock or backordered item and you may choose to proceed or cancel the order. Your credit card will not be charged until the rain check merchandise is available.
Mistakes or Defective Merchandise:
In the event that you receive the wrong merchandise or a defective or damaged product, we will refund the original product price, shipping and other fees via cash/credit. Please contact us within 72 hours of receiving your merchandise by calling our toll free telephone number: 1 877-567-1200. We will issue a call tag and have UPS pick up your package at no charge to you.
Your refund will be issued in the same manner it was paid. If you request a replacement, we will issue your replacement item (subject to availability) at our cost once we receive the return.
Canceling an Order:
You may cancel an order within 6 hours of placing it at no charge. Orders are processed rather quickly and it may have already been shipped. But we do allow a 6-hour window for cancellation from the time you placed your order. However, if you are canceling your order after the 6 hours and it has not been shipped, there is a $25 cancellation fee.
If your order has already been shipped, it cannot be cancelled. You may return the merchandise once you receive it. If your package is refused after being shipped, you will still be charged for the shipping and also the return shipping.
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